This Privacy Policy applies to all clients booking a tour directly with Himalayan Rides or through one of our trusted travel partners. We take your privacy seriously and are committed to protecting your personal information with transparency and care. This policy explains what information we collect, how we use it, and how we keep it secure.

What Personal Information We Collect

Himalayan Rides collects only the personal data necessary to manage your booking and deliver your travel experience. This may include your name, contact details, passport information or copies of your passport, dietary requirements, medical information, and any details you choose to share with us. We may also collect technical data when you browse our website, such as your IP address, browser type, and device behavior. This information helps us improve site performance and usability.

Cookies and Analytics

We use cookies (small text files stored on your device) to improve your browsing experience. Cookies help us understand how visitors use our site and allow us to enhance content and navigation. You can choose to accept or reject cookies through your browser settings. We may also use analytics tools to collect aggregated or technical information about how visitors interact with our website, such as device type, browser information, pages visited, and general usage patterns. This information is used to understand website performance and improve our services.

How We Use Your Information

We use personal information only to fulfill bookings, respond to inquiries, and provide services related to Himalayan Rides tours. This may include sending booking confirmations, logistical updates, or travel-related materials. We may also send marketing updates about upcoming rides, unless you opt out using the link provided in each email.

We may store or process your data to:

• Respond to your booking and customer service requests

• Manage logistics and tour operations

• Provide personalized communication and relevant updates

• Improve our services and customer experience

• Comply with legal and safety obligations

Media and Photo Usage

Riders on Himalayan Rides tours may be invited to share photos via a private Google Album. We may use guide and client images for promotional purposes unless explicitly instructed not to by the participant. You can withdraw consent for image use at any time by contacting us via the contact page.

Newsletters and Communication

When inquiring or booking a trip, you can choose to subscribe to our newsletter. To deliver newsletters, we only collect your name and email address. You may unsubscribe at any time using the opt-out link included in every email. All subscription data is securely stored and permanently deleted if you unsubscribe.

Information Sharing

We do not sell your personal information or share it with third parties except where necessary to arrange and operate your trip. Information shared with trusted partners, such as accommodation providers, permit authorities, transport providers, guides, or other service providers, is limited to what is reasonably required to deliver your travel arrangements safely and efficiently.

Depending on the requirements of your trip, this may include information such as your name, passport details, contact number, dietary requirements, or relevant medical information.

Data Retention and Deletion

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or where retention is necessary for legal, accounting, regulatory, insurance, dispute-resolution, or legitimate business purposes.

Sensitive personal information collected specifically for the preparation and operation of your trip, including passport scans and medical information, is stored securely with access limited to authorised personnel and is permanently deleted from our systems upon completion of your trip.

Other records relating to your booking, such as booking details, payment and transaction records, correspondence, and records of agreements or consents, may be retained where reasonably necessary for the purposes described above.

Website Security

Our website uses SSL encryption to protect your data during transmission. Your browser automatically verifies our digital security certificate each time you visit, ensuring your connection is secure. This encryption helps protect sensitive information such as credit card details, contact forms, and personal messages exchanged with us.

Payment Processing

All payments are processed through a trusted third-party Payment Service Provider. Himalayan Rides does not store or access your credit card or financial details at any time. All financial transactions follow the security and privacy standards of the provider used.

Third-Party and Agency Sites

If you book or communicate via an agency, affiliate, or third-party website, please note that their Privacy Policy and Payment Provider terms apply. Himalayan Rides does not accept liability for data handling on external websites. The same applies to interactions via social media platforms, which follow their own policies.

Your Rights

Under this Privacy Policy, you have the right to know what personal information we hold about you. You can request access, correction, deletion, or restriction of your data at any time. You also have the right to object to data processing for marketing purposes. If you believe your data has been mishandled, please contact us — we take all concerns seriously and respond promptly.

Contact Us

For questions about this Privacy Policy or to make a data request, please reach out via our contact page.